btk1's Privacy Policy — Your Information Is Safe With Us

btk1 ("we", "our", "platform") operates a safe and reliable service for online gaming enthusiasts in Bangladesh. When you use our website, register, or use any of our services, you acknowledge the terms of this privacy policy.

This privacy policy explains what personal information btk1 collects, how that information is used, who it may be shared with, and what rights you have over your own information. This policy applies equally to all btk1 services, websites, and mobile applications.

We believe that every user's privacy is a fundamental right. That is why we always handle information with transparency and do not sell any information to third parties without your consent.

btk1 collects different types of information for different purposes. The details are outlined below:

2.1 Information You Provide Directly

When you register on our platform or use our services, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address and mobile number
• Home address or location details
• National ID card or passport details (for identity verification)
• Payment information (mobile number linked to your bKash, Nagad, or Rocket account)

2.2 Automatically Collected Information

When you visit our website, some information is collected automatically:

• IP address and device information
• Browser type and language
• Pages visited and click patterns
• Session duration and login times
• Information obtained from cookies and tracking technologies

2.3 Transaction Information

We keep a record of every financial transaction you make, which includes:

• Deposit and withdrawal amounts and times
• Gameplay history and betting details
• Bonus usage information
• Account balance change logs

btk1 uses collected information only for specific and legitimate purposes. No information is used beyond what is necessary.

3.1 Providing and Operating Services

• Creating and managing accounts
• Verifying age and identity (to confirm 21+)
• Processing financial transactions
• Providing bonuses and rewards
• Providing game-related support and resolving issues

3.2 Security and Fraud Prevention

• Detecting unauthorized use of accounts
• Monitoring suspicious transactions
• Preventing the use of multiple accounts
• Ensuring SSL encryption and fair play

3.3 Customer Service and Communication

• Providing support via 24/7 live chat and email
• Sending important account updates
• Informing about new services or changes (only with your consent)

3.4 Legal Obligations

We have a legal responsibility to retain and provide certain information in order to comply with applicable laws and in response to requests from regulatory authorities.

btk1 never sells your personal information. However, information may be shared with third parties in the following circumstances:

4.1 Payment Processors

To complete your transactions, we share the necessary information with payment service providers such as bKash, Nagad, and Rocket. This information is used solely for transaction verification.

4.2 Technology Service Providers

We have certain trusted technology partners for operating our platform, such as — game software providers (including Pragmatic Play, Spribe, JILI, PG Soft, and others), cybersecurity providers, and cloud service partners. Only information necessary to provide the service is shared with these partners.

4.3 Legal Authorities

Information may be disclosed pursuant to a court order, legal obligation, or a valid request from a government authority.

4.4 Business Changes

In the event of a business merger or acquisition, information may be transferred after notifying users in advance.

The btk1 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your experience on our website.

5.1 Essential Cookies

These cookies are essential for the core functionality of the site — such as maintaining login sessions, ensuring security, and saving your preferences. Disabling them will prevent many features of the site from working.

5.2 Analytics Cookies

We want to understand how users use our site so we can further improve the quality of our services. Analytics cookies collect this information, and it is processed in a fully anonymous manner.

5.3 Cookie Controls

You can block or delete cookies at any time by changing your browser settings. Keep in mind, however, that disabling essential cookies may cause some services to not work properly.

btk1 uses industry-standard technologies and practices to keep your information secure. The key components of our security framework are:

• SSL/TLS Encryption: All information exchanged between your browser and our servers is protected with the highest level of encryption.
• Account Protection: Passwords are stored using a strong hashing method; never in plain text.
• Access Controls: Only authorized personnel are given limited access to the information they need.
• Security Audits: Regular system reviews and vulnerability assessments are conducted.
• Data Center Security: Our servers are operated in secure data centers that meet international standards.
• Payment Security: No complete payment card numbers or banking credentials are stored on our servers.

However, no online system is 100% secure. You are also requested to keep your account password confidential and to notify us immediately if you notice any suspicious activity.

btk1 retains your information for as long as necessary or as required by legal obligations. Generally:

• Active account information: for the full duration the account remains open
• Financial transaction records: for a minimum of five years from the date of the relevant transaction
• Inactive account information: from the date of inactivity until legal requirements are fulfilled
• Customer service communication records: for a minimum of two years after the issue is resolved

Once the retention period ends, information is securely destroyed or anonymized.

Every member of btk1 holds the following rights regarding their personal information:

8.1 Right to Access

You may request a copy of all your personal information we hold. We will provide this information within the designated timeframe after appropriate verification.

8.2 Right to Correction

If there are any errors or inaccuracies in your information, you may have them corrected. Information can be updated through account settings or via our support team.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Object to Processing

You may object at any time to marketing communications or to certain types of information processing. We will respect your decision.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via 24/7 live chat or by email. We provide assistance in both Bengali and English.

btk1 provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors.

Age is verified at the time of registration, and in suspicious cases, it is re-verified through an ID document. If a minor's account is identified, it is immediately closed and the associated information is deleted.

If parents or guardians believe their child is using our platform in any way, please contact our support team without delay.

Some game software and payment services used on our platform are operated by third parties. These third parties have their own privacy policies and are themselves responsible for how they handle information applicable to their services.

btk1 is not responsible for the privacy practices of third parties. We always strive to work with trusted and established partners, but it will be helpful for you to read their individual policies.

btk1 reserves the right to update this privacy policy as needed. For any significant changes, we will take the following steps:

• The updated policy will be published on this page of the website along with the update date.
• For significant changes, registered members will be notified by email.
• Continued use of the platform after a change will be considered as acceptance of the new policy.

We recommend that you visit this page regularly to stay informed about the latest policy.

For any questions, concerns, or complaints regarding the privacy policy, please contact our support team. We provide assistance in both Bengali and English.